First, please ensure you're using the correct login information. If you initially signed up using Google, Apple, or Facebook, please tap the respective button to log in.
Second, go to Profile → Settings (top right) → Restore Purchases. If this doesn't solve the issue, try to log out and back in again.
On iOS, please ensure you're logged in with the correct Apple ID in your iPhone's/iPad's settings.
If the issue continues, please reach out to us. We'll get back to you as soon as possible.