We're sorry to hear your purchase is not showing in the app. But don't worry, we will solve it together!
Android
If you already paid for your subscription and it's not showing in the app:
1) Make sure you are using the correct login information. If you've originally signed up using Google or Facebook, you also have to log in by tapping "Continue with Google/Facebook".
2) If this didn't solve the issue, try the following:
- Log out of the app.
- Delete the app from your device.
- Reinstall the app.
- Log back in.
If none of the above works, please email us at support@getmimo.com so we can figure it out.
iOS
If you purchased the subscription through the app and it is asking you to purchase again:
1) Make sure you are using the correct login information. If you've originally signed up using Google, your Apple-ID, or Facebook, you also have to log in by tapping "Continue with Google/Apple/Facebook".
2) If you've purchased your subscription from within the app it's bound to your Apple-ID. Please make sure you're logged in with the correct Apple-ID in your iPhone's/iPad's settings.
3) Go to Profile > Settings (the little gear wheel at the top right), and tap "Restore purchases". If that doesn't solve the issue try to log out and back in again.
4) If neither of the above solved the issue, try the following:
- Log out of the app.
- Delete the app from your device.
- Reinstall the app.
- Log back in.
If it still doesn't work, please hit us at support@getmimo.com so we can figure it out.