We issue refunds as part of a 14-day money-back guarantee within 14 days of initially purchasing a subscription. How to get a refund depends on the platform and service you've subscribed through.
Android
If you've subscribed through the Mimo Android app within the last 48 hours, Google Play has access to your subscription and they can help you to get a refund. For details on how to request a refund from Google Play, check out https://support.google.com/googleplay/answer/2479637?hl=en.
If you've subscribed more than 48 hours ago, we've received access to your subscription from Google Play and, therefore, can help you with a refund. Please contact us.
iOS
If you've subscribed through the Mimo iOS app, things are a bit more complicated because only Apple has access to your subscription. Unfortunately, this means you'll need to request a refund from Apple. For details on how to request a refund from Apple, check out https://support.apple.com/HT204084. We're very sorry about the inconvenience!
Web
If you've subscribed through the Mimo website, we can help you with a refund. Please contact us.